Supports Services

Keep your business moving to ward width professional support - fast response times, proactive solutions, and an engineering-driven approach to achieving your business goals

NaviWorld Vietnam Co., Ltd. has built it's reputation on exceptional customer service and support.  Our staff is friendly and skilled in helping each client get the most out of their software solution. 

At NaviWorld, we are dedicated to the long-term success of our clients and intended to be their reliable partner not only during system implementation but also during post-implementation as client business evolve. 

Vietnam Localization Pack – Support Lifecycle and General local supports

NaviWorld Vietnam firmly commits to maintain the Vietnamese Localization Pack (VAS) solution development roadmap following the Microsoft Dynamics Statement of Direction / Roadmap. We shall endeavor to release a newer version of VAS solution within 2 months after any new version of Microsoft Dynamics NAV been available. We do ensure our solution always remain compatible with any releases of the Microsoft Dynamics NAV product. 

Naviworld Vietnam also provides support services for VAS solution according to Microsoft Support Lifecycle policy. The support services offer consistent and predictable guidelines for product use when a product releases and throughout that product’s life. For any release of VAS add-on solution, we offer a minimum of 10 years of support (5 years Mainstream Support and 5 years Extended Support). 

Type of support Mainstream support phase Extended support phase
Request to change product design and features
Available
Not available
Security updates
Available
Available
Other hotfixes (bug fixes)
Available
Only available with Extended Hotfix Support
Complimentary support included with license, licensing program or other no-charge support programs
Available
Not available
Paid-support (including pay-per-incident Premier and Essential Support)
Available
Available

Post implementation supports

On-Going support

NaviWorld provides Ongoing Support Services regarding the daily usage of Microsoft Dynamics software solution and localization package within period as specified in the Agreements between NaviWorld and Customers.  The Support services will include but not be limited to the following:

  • All questions regarding the daily use of the software provided by NaviWorld Vietnam
  • Applications or those portions customized by the NaviWorld Vietnam;
  • All questions regarding the daily usage of the custom developed add-on solution Issues regarding processing of standard and custom reports;
  • Issues regarding Month End Procedures execution;
  • Software configuration issues and fixes;
  • Software help, guidance and recommendations;
  • Guiding the customer’s staff through the process of installing and running any fix routine to the program and data;
  • Any other issues regarding operations of the Software;

Please note: On-going Support Services will be performed by telephone, email and remote access when required.

Additional Support

NaviWorld provides Ongoing Support Services regarding the daily usage of Microsoft Dynamics software solution and localization package within period as specified in the Agreements between NaviWorld and Customers.  The Support services will include but not be limited to the following:

  • All questions regarding the daily use of the software provided by NaviWorld Vietnam
  • Applications or those portions customized by the NaviWorld Vietnam;
  • All questions regarding the daily usage of the custom developed add-on solution Issues regarding processing of standard and custom reports;
  • Issues regarding Month End Procedures execution;
  • Software configuration issues and fixes;
  • Software help, guidance and recommendations;
  • Guiding the customer’s staff through the process of installing and running any fix routine to the program and data;
  • Any other issues regarding operations of the Software;

Please note: On-going Support Services will be performed by telephone, email and remote access when required.

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We work width you to tailor support services to meet your inmediate and long-range pbjectives.

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About NaviWorld

NaviWorld Vietnam is a leading solutions provider of end-to-end integrated and adaptable business management solutions for mid-sized companies in Vietnam and South East Asia.  With solutions catering for various sectors from Distribution to Retail, Services to Manufacturing, NaviWorld brings a portfolio of internationally proven, fully integrated technology business solutions to our customers.

Contact Us

Ha Noi

  • 11th Floor, 41 Hai Ba Trung Street, Hoan Kiem District, HN

  • Tel: +8424-3636 6268

Ho Chi Minh

  • 5th Floor, 125/11 Nguyen Cuu Van Street, Binh Thanh Dist., HCM
  • Tel: +8428-3840 3177

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